Cathay Manila bags Airport Excellence Award for Best Airport Performance in Southeast Asia

When and where did the award given This was given during the Southeast Asia Kick-Off Conference from Jan 29-31, 2023 at Intercontinental Saigon Hotel, Ho Chi Minh City, Saigon, Vietnam 2. Reason of award Airport Excellence Award- Best Airport Performance, this award was given to Manila due to the following accomplishments: -Excellence in Port Performance- meeting and even exceeding our overall NSS (Net Satisfaction Score) target including lounge NSS.

Continuously improving on our station performance parameters month-on-month. -Top Asia Miles Sign-up port- topping the Asiamiles recruitment sign-up in entire of SEA region. -Resilience and Operational Excellence – showing resilience during the Jan 1 and May 1 disruptions due to power outage that disrupted the entire terminal. The team navigated the disruptions with their expertise, resilience, and can-do spirit. -Customer Engagement Excellence – maintaining and excellent record of consistent customer engagement fostering positive interaction and relationships with passengers, which contributed to overall customer satisfaction. 3. Partners in manila – PAGSS-Philippine Airport Ground Support Solutions Inc.

Photo Caption:

CX Country Manager Mr. Vishnu Rajendran CX Manila Station Manager Ms. Eva Marie Conel PAGSS CEO & President Ms. Janette Cordero PAGSS VP Customer Services Passenger & Ramp Services Ms. Jennifer Chiong PAGSS SAVP – Marketing and Contracts Mr. Angelo Dioco

Ariel Fernandez

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