AirAsia Philippines upgrades system for enhanced

customer journey AirAsia Philippines advises its guests with scheduled domestic and international flights on the evening of 10 July 2024 to complete their check-in via airasia.com or the AirAsia MOVE App at least two days prior to departure to facilitate smooth procedures.

AirAsia is expected to have a system upgrade from 7:00 PM of 10 July to 3:00 AM of 11 July which will affect all online transactions from bookings, check-in procedures, online kiosks, and bag drop at all AirAsia-operated airports.

Online services available through the AirAsia MOVE app, such as manage booking, check-in, payment for existing bookings, and other add-ons and purchases, will also be temporarily unavailable. During this period, guests are advised to go directly to the check-in counters to secure their printed boarding passes.

AirAsia Philippines also urges guests requiring medical and other special assistance to arrive at the airport earlier than 7:00 PM to facilitate their needs.

AirAsia Head of Communications and Public Affairs and First Officer Steve Dailisan said, “AirAsia’s system upgrade which includes the updating of its New Skies software is expected to fast track all online transactions (mobile app and on ground) from booking, payment, flight schedule modification, check-in and purchase of add-ons, providing guests with enhanced customer experience. Guests can also expect more add-on features with the AirAsia MOVE as a result of the system upgrade.”

APC Reportorial Team

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